Privacy Policy

At OneTouch Integrated Services ("OneTouch", "we", "our", "us", or “Onetouch Africa”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, engage our services, subscribe to our communications, or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Onetouch Africa is a branding, marketing, and digital studio that partners with businesses to build stronger brands, marketing systems, websites, digital products, and communication experiences that support long-term business growth.

For questions regarding this Privacy Policy or our privacy practices, please contact us at:

Email: hello@onetouch.africa

This Privacy Policy applies to:

• Our website
• Contact forms
• Project enquiry forms
• Calendly bookings
• Newsletter subscriptions
• Business communications
• Client onboarding
• Marketing activities
• Future digital platforms operated by Onetouch Africa

It does not apply to third-party websites that may be linked from our website.

Depending on how you interact with us, we may collect the following information.

We collect information when you:

• Visit our website
• Complete a contact form
• Request a proposal
• Schedule a meeting
• Subscribe to our newsletter
• Download resources
• Communicate with us via email
• Engage with us on social media
• Become a client

We may also receive information from trusted third-party platforms that support our business operations.

We use your information to:

• Respond to enquiries
• Prepare proposals
• Deliver our services
• Communicate throughout projects
• Improve our website
• Personalise your experience
• Analyse website performance
• Measure marketing effectiveness
• Send newsletters and updates where you have provided consent
• Meet legal, contractual, and regulatory obligations
• Protect against fraud or misuse

We only process personal information where we have an appropriate legal basis to do so.

Where applicable under the General Data Protection Regulation (GDPR), we process personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests, provided they do not override your rights and freedoms

If you subscribe to our newsletter or choose to receive updates, we may send you information about:

• Articles and insights
• New services
• Events
• Resources
• Company updates

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

We do not send unsolicited marketing emails.

To improve our website and better understand how visitors interact with our content, we may use trusted third-party services including:

• Google Analytics
• Microsoft Clarity
• Meta Pixel
• LinkedIn Insight Tag

These tools help us understand website usage, improve performance, and measure advertising effectiveness.

Where required by law, we will request your consent before enabling non-essential cookies.

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers that help us operate our business, including providers of:

• Website hosting
• Analytics
• Appointment scheduling
• Email communications
• Cloud storage
• Payment processing
• Customer relationship management

These providers only receive information necessary to perform their services and are required to protect your information.

We may also disclose information where required by law or to protect our legal rights.

Because some of our technology providers operate internationally, your information may be transferred to and processed in countries outside your own.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, including contractual protections and compliance with applicable data protection laws.

We retain personal information only for as long as reasonably necessary to:

• Deliver our services
• Respond to enquiries
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it is securely deleted or anonymised.

Protecting your information is important to us.

We implement appropriate administrative, technical, and organisational safeguards to protect personal information from unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no online system can guarantee absolute security.

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request a copy of your information
• Request data portability
• Lodge a complaint with the appropriate data protection authority

To exercise any of these rights, please contact us using the details provided below.

Our website and services are intended for businesses and individuals aged 18 years and above.

We do not knowingly collect personal information from children.

If you believe a child has submitted personal information to us, please contact us and we will take appropriate steps to remove it.

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal obligations. When changes are made, the “Last Updated” date at the top of this page will be revised.

Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.

Email: hello@onetouch.africa

We will make reasonable efforts to respond to all legitimate privacy requests within the timeframes required by applicable law.