Terms of Service

Welcome to OneTouch Africa ("OneTouch", "we", "our", or "us").

These Terms of Service ("Terms") govern the professional services provided by OneTouch Africa to its clients.

By engaging our services, accepting a proposal, signing a service agreement, making payment, or otherwise instructing us to commence work, you agree to be bound by these Terms.

These Terms should be read alongside any proposal, quotation, Statement of Work (SOW), service agreement, or project-specific contract. Where a signed agreement conflicts with these Terms, the signed agreement shall prevail.

OneTouch Africa provides branding, marketing, creative, and digital services, including but not limited to:

• Brand Strategy & Development
• Brand Identity Design
• Marketing & Communications
• Creative Direction
• Campaign Development
• Website Design & Development
• Web Applications & Digital Products
• Content Strategy
• Social Media Design & Management
• Corporate Profile Design
• Presentation Design
• Print Design & Production
• Ongoing Brand Support
• Marketing Consultancy

The exact scope of services will be defined in the applicable proposal or agreement.

All proposals issued by OneTouch Africa are valid for the period stated within the proposal unless otherwise indicated.

A proposal does not create a contractual relationship until it has been accepted by both parties or work has commenced following written approval.

A project will typically commence when:

• the proposal has been accepted;
• any required deposit has been received;
• all required onboarding information has been provided by the client; and
• both parties agree on the project timeline.

Project timelines begin only after all required materials have been received.

Our services are limited to the scope described in the approved proposal or agreement.

Requests outside the agreed scope, including additional pages, deliverables, revisions, campaigns, or features, may require a revised quotation or separate agreement.

To enable successful project delivery, clients agree to:

• provide accurate project information;
• supply content, images, logos, and other required materials in a timely manner;
• review and approve work within agreed timeframes;
• designate an authorized representative for approvals and communication;
• ensure they own or have permission to use any materials provided to OneTouch Africa.

Delays in providing required information may affect project timelines.

We believe successful projects are built on clear and timely communication.

Project communication may take place through:

• Email
• Scheduled meetings
• Video conferencing
• Approved messaging platforms
• Project management tools

Important approvals should be provided in writing.

Project fees are outlined in the applicable proposal or agreement.

Unless otherwise agreed:

• deposits are payable before work begins;
• milestone payments become due as specified in the agreement; and
• final deliverables may be withheld until outstanding invoices have been paid.

Late payments may result in suspension of ongoing work.

All applicable taxes, duties, or government charges remain the responsibility of the client unless otherwise stated.

Reasonable revisions are included where specified in the proposal.

Additional revisions beyond the agreed scope may attract additional fees.

Revisions do not include entirely new concepts, significant strategic changes, or changes arising from a revised business direction after approval.

Estimated timelines are provided in good faith.

While we make every effort to deliver projects on schedule, timelines may be affected by:

• delayed client feedback;
• changes in project scope;
• third-party dependencies;
• technical issues;
• unforeseen circumstances.

Any revised timelines will be communicated as early as reasonably possible.

Unless otherwise agreed in writing:

Upon full payment, ownership of final approved deliverables created specifically for the client transfers to the client.

OneTouch Africa retains ownership of:

• concepts not selected;
• internal methodologies;
• working files;
• templates;
• proprietary systems;
• processes;
• frameworks;
• tools;
• reusable design assets.

Third-party fonts, software, stock assets, and licensed materials remain subject to their respective licence agreements.

Unless otherwise agreed in writing or restricted by confidentiality obligations, OneTouch Africa may display completed work in its:

• portfolio
• website
• social media channels
• presentations
• award submissions
• promotional materials
• case studies

We will always seek to present client work professionally and accurately.

We respect the confidentiality of our clients.

Any confidential business information shared during the course of a project will be treated with appropriate care and will not be disclosed to third parties except where:

• required by law;
• necessary to deliver the agreed services; or
• authorized by the client.

Some projects may involve third-party providers including:

• hosting providers;
• domain registrars;
• payment platforms;
• analytics providers;
• email marketing platforms;
• cloud services;
• software licences.

OneTouch Africa is not responsible for the performance, pricing, security, or policies of third-party providers.

Where appropriate, OneTouch Africa may use AI-assisted tools to support research, ideation, content development, workflow optimisation, or production.

All deliverables are subject to professional review before delivery to clients.

The use of AI does not diminish our commitment to originality, quality, or professional standards.

We warrant that services will be performed with reasonable care, skill, and professional diligence.

Except where expressly stated, we do not guarantee:

• specific commercial outcomes;
• search engine rankings;
• advertising performance;
• sales results;
• investment returns;
• uninterrupted availability of third-party platforms.

Business outcomes depend on numerous factors beyond our control.

To the maximum extent permitted by law, OneTouch Africa shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our services.

Our total liability in relation to any project shall not exceed the total fees paid for that specific engagement.

Nothing in these Terms limits liability where such limitation is prohibited by law.

Either party may terminate a project in accordance with the applicable agreement.

Where termination occurs:

• completed work remains payable;
• work completed up to the termination date may be invoiced;
• ownership of deliverables transfers only upon payment of all outstanding amounts.

Neither party shall be liable for delays or failure to perform obligations caused by events beyond reasonable control, including natural disasters, government actions, civil unrest, internet outages, labour disputes, or other unforeseen events.

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Where mandatory consumer protection or data protection laws apply in another jurisdiction, those rights remain unaffected.

We may revise these Terms periodically to reflect changes in our services, legal obligations, or business operations.

The latest version will always be available on our website.

Continued engagement with our services after updates constitutes acceptance of the revised Terms.

For questions regarding these Terms or our services, please contact:

OneTouch Africa

Email: hello@onetouch.africa

We are committed to building transparent, professional, and long-term partnerships with every client.